SD card issue with s21
HI all I am hoping someone can help us with this problem, we are trying to insert the micro sd card into the device (I have never had an issue ever with putting a card in any other device). The first card we tried to insert went into the body of the tablet above the small opening where it appears that the card should go in. We cannot get that out now so we purchased another card and thought that it should go in that small slot where it shows the access point for the card. There is just no way that it will go in just don't get it..we tried the small pinhole to see if that released the tray nothing..
We are really stuck any help anyone can offer would be greatly appreciated (we know a bit about the card procedure so it is not about where it should go it is about why wont it go in?)
Happy New Year all